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Shipping And Delivery Policy

Welcome to our shipping and delivery policy at Outfitway.com. When you buy products on Outfitway.com, you are subject to our shipping delivery policy described below. We have carefully compiled this policy page in order to carry out a smooth and fruitful business so that there can be a strong relationship of trust and faith between our customer and our company Outfitway.com.

By purchasing products at Outfitway.com, you agree to our shipping and delivery policy described below, hence read them very carefully.

 

Processing Your Order


When you place an order on Outfitway.com, you receive an order confirmation email. It usually takes 24 hours to start processing your order, within this time frame, you can make final modification to your purchase by contacting us at sales@mail.outfitway.com or through our contact form page click here. Modification like changing color, size and address are accepted through your registered email address only.

It usually takes 2-5 days to complete processing your order, which basically depends on the availability of stock, pending stock from manufacturers and other governmental holidays. Your order will be shipped after processing completes.

Once we ship your package, you cannot cancel your order in anyway. This is completely against our policy. However you can apply to return the product after you receive it and get a complete refund.

 

Local And International Shipments


There are two types of shipments, one is local and another is international. Local shipments are those where products are shipped from our local wareshouse located in your country. International shipments are those where products are shipped from International warehouses not located in your country. Local shipment are quick and delivery completes within 4-6 days. Local shipments are those where the location (country) of our warehouse of that particular product is same as your shipping address, others are international shipments. International shipment might take 12-20 days for delivery depending on the location of the customer, custom clearance procedures and international transportation time.

As we ship your order, we provide you with tracking ID which can be used to track your order and also to receive current order status of your package. We also provide you links to track your order in the shipment details email. If you are a registered customer, you can track your order right from your dashboard, get premium support and quick responses from our team members by contacting us anytime.

You can always contact us through email at sales@mail.outfitway.com or contact form with your order number and email address to get the status of your package from one of our representatives.

 

Tracking Your Package


We use Aftership Services to track all orders on Outfitway.com, they provide quick and timely tracking status of your order.

Our customers can track their package with a valid order number and registered email address. We do provide links to track your package in the shipment email as well.

 

Shipping Charges And Courier Service


All shipping (Local/International) are completely free on Outfitway.com, so no extra charges on the display price. We do provide premium courier services on request by the buyer. Our courier partners are some of the best in the business like USPS, UPS, DHL, EMS (ePacket) Service, China Post, Singapore Post, Royal Mail and Aramex. USPS, EMS (ePacket) Service, China Post, Singapore Post And Royal Mail are completely free for our customers whereas UPS, DHL and Aramex are an option on demand with extra cost.

 

Delivery Time


Using free shipment method for local shipments (USPS, EMS, ePacket, China Post, Singapore Post, Royal Mail) it usually takes 4-6 days for delivery to complete and for international shipments it usually takes 12-20 days for delivery to complete. It all depends on various factors like governmental holiday, custom clearance time, natural factors, curfews, lock-down, scarcity of staffs and international transportation time through cargo or air.

Customer have an option to choose some premium courier services like UPS, DHL and Aramex on demand by contacting us within 24 hours after placing your order, but there are some extra charges. It usually takes 2-3 days to deliver your goods on your doorsteps for local shipment and 6-12 days for international shipment.

 

Delivery Option


Customer who purchase products on Outfitway.com get regular updates on the status of their package through email notification. There are three types of notification – In Transit, Out For Delivery and Delivered. Your package may be delivered in person or inside your mailbox or postbox.

You have 7 days to apply for a refund/return after receiving your package, after which you cannot proceed with your return/refund request whatsoever. If you don’t receive your package within 60 days time limit, you can apply for a complete 100% refund.

 

Customer Support Services


Our customer support representatives are always ready to help you with your order. We offer all our customers with 24/7 support through emails and phone calls for quick responses to address your queries as soon as possible and in a super friendly manner.

You can contact us at sales@mail.outfitway.com or though our contact form. We would appreciate you send us your order number, email address and your phone number to get your query solved instantly. Our customer support agent can help you while purchasing products, tracking the status of your order, for delivery details and during return and refund procedures, feel free to contact us anytime.

 

Contact Information


Outfitway

Pipalay, Jorethang,

South Sikkim, Sikkim,

India – 737121

Phone number – +91 9734157559

Email Address – sales@mail.outfitway.com

Last Updated : December 2020