Contact Form – Outfitway

We’re open Monday – Saturday, 8 a.m. – 7:30 p.m.

Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods are accepted?

We accept all modes of payment including Paypal, Credit Cards, Debit Card, Paypal Credit, Bank Transfer And All Major Wallet Services.

How do I track my order?

You can track your order from the link provided in your shipment email. If you are a registered customer, you can track your order right from your dashboard. You can also contact us at sales@mail.outfitway.com for more details about the status of your package. You can also track your order from the link – track your order – at the footer of our homepage https://www.outfitway.com, where you need your order number/id or registered email address which you have used during checkout.

What are the shipping charges for orders?

We offer all our customers either domestic or international with free shipment on Outfitway.com. Although you may have to pay import custom duties in some cases depending on the rules and regulation of your country.

How long will delivery take?

Domestic delivery takes 4-6 days and international delivery takes 12-20 days depending on factors like custom clearance, transportation through cargo or air, availability of staffs, governmental holiday and natural causes.

Why is my order taking so much time to deliver?

There are various factors which is not under our control like natural causes, lock-downs, scarcity of staffs and custom clearance procedure. You can contact us at sales@mail.outfitway.com and get more details about the status.

Can anyone help me with size chart?

Size charts are provided in the product description page itself. Kindly please navigate description tabs.

How do I cancel my order?

You can cancel your order by contacting us at sales@mail.outfitway.com or through contact us form. After validating your request, we will cancel your order and process your refund within 7 days. We cannot cancel your order if your package is already shipped, in this case you have to apply for a return and refund after receiving the package.

How to apply for refund and return/replacement?

You can apply for refund, return or replacement of item which you have received from Outfitway.com within 7 days after delivery. You can contact us at sales@mail.outfitway.com or through contact form. One of our sales representatives will be there to help you further.

What are some eligibility criteria for return/replacement?

We accept return/replacement only if the item is faulty, damaged, considerably different than the product description, size and color mismatch, takes more than 60 days for delivery or the package is empty. Refund request should be filed within 7 days after delivery.

Why my package from Outfitway.com does not have a return label?

We offer rock bottom price to all our customer, either domestic or international, hence we cannot afford return shipment charges from our side. Return and replacement charges should be completely handled by the buyer including return shipment charges.

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    You can also mail us at outfitwayfashion@mail.outfitway.com.

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